Customer Service Tech
This qualification teaches the principles of good customer service through work based learning and on the job assessment. You will learn how to coordinate routine maintenance work, understand John Deere warranty and service programmes, schedule workshop jobs, identify new sales opportunities and win service business for the dealership.
Like the Parts Tech apprenticeship, Customer Service Tech is delivered predominantly in the workplace where you will be employed. Workplace training is tailored to your individual needs and is supplemented with training at John Deere’s Head Office near Nottingham.
The programme includes:
• VCQ Level 2 in Customer Service progressing to Level 3;
• Functional Skills Levels 1 and 2 Certificated;
• Three training blocks at John Deere’s Head Office, covering customer relationships, complaints handling and developing & improving customer service.
Interested? Great! You can enter your postcode under Latest Positions on this page to search for John Deere opportunities near you or simply click on the Apply Now link on this page, tell us all about yourself and we’ll be in touch.