Employer: Lexus Milton Keynes – Steven Eagell Group
Learning Provider: ProVQ Ltd
Contracted Provider: ProVQ Ltd
Learning Delivery Site: Toyots/Lexus Academy
Vacancy Description – Apprentice Parts Advisor
About the Employer
Lexus are an automotive company that takes inspired design, relentless innovation and uninhibited performance and turns them into passionate, moving experiences. But, that’s only part of their DNA. They’re equally dedicated to offering exceptional customer experiences. And in doing so, creating loyalty throughout the world—not just with the people who buy their vehicles, but the people in the communities around them.
If you like the idea of, working within a team, working hard to meet customer’s needs, and, working with computer systems. Then this is an exciting opportunity for you.
The Apprentice Parts Advisor co-ordinates parts sales to ensure that customers are always able to have the parts they require when they need them. This involves using the company’s computer system to log stock movements and produce orders. Liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.
Duties will include;
- Using the company’s sophisticated computer system to log stock movements and produce orders
- Liaising with colleagues and customers.
- Developing skills to improve parts sales performance and dealing with enquiries from both trade and retail customers.
Upon successful completion of the apprenticeship, you will gain a Diploma in Vehicle Parts Operations Competence at levels 3 and become a fully qualified Service Advisor.
No formal qualifications are required but you must be literate and numerate. Modern logistic support processes and systems are highly complex, and you must have a desire to become a first-rate Parts Advisor and have a thirst for knowledge. You should also be prepared to learn Maths and English, with a specific emphasis on the industry.
Desired skills & Qualities
You should be;
- Computer Literate
- Well organised
- Ability to deal with different types of customers
- Able to think logically
- A good listener
- Able to follow instructions
- Willing to study
- A team player
- Able to work in a busy, fast moving environment
Training to be provided
The Apprenticeship is a great way of joining our winning team. With mentoring, support and monitoring whilst at work, combined with 12 weeks of residential training (over 2 years) at the Toyota/Lexus Academy. You will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
While taking part in the residential training, Apprentices stay at the Mercure Hotel near Burton, a town full of history.
All travel, and, accommodation costs are covered by the employer, whilst attending the Training Centre.