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Apprentice Customer Service Advisor- Porsche Centre Portsmouth – Inchcape Group

Apprentice Customer Service Advisor- Porsche Centre Portsmouth – Inchcape Group

Apprentice Customer Service Advisor- Porsche Centre Portsmouth – Inchcape Group

Vacancy description

Porsche Cars Great Britain Ltd. Is the sole importer of Porsche cars in the UK and Ireland, and wholly owned by Porsche AG in Stuttgart. There are 34 Porsche Centres across the UK, all offering the highest standard of sales and aftersales service. Porsche Centres, and those who work within them, reflect the quality, that only Porsche can offer. All customer service advisors, are trained to the highest standards, and work confidently with the latest technical equipment

Duties will include;

  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures, including any complaints processes and digital media policies
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibilities
  • Knowing the targets and goals you need to deliver against

Upon successful completion of the apprenticeship, you will gain a Diploma in Customer Service Level 3 and be a fully qualified Customer Service Advisor.

About you

No formal qualifications are required but you must be literate and numerate. Modern logistic support processes and systems are highly complex, and you must have a desire to become a first-rate Customer Service Advisor and have a thirst for knowledge. You should also be prepared to learn Maths and English, with a specific emphasis on the industry.

Desired skills & Qualities

You should be;

  • Computer Literate
  • Well organised
  • Ability to deal with different types of customers
  • Outgoing
  • Able to think logically
  • A good listener
  • Able to follow instructions
  • Willing to study
  • A team player
  • Able to work in a busy, fast moving environment

Training to be provided

With mentoring, support and monitoring whilst at work, combined with residential training at the Atcham Training Centre, you will gain the knowledge and skills required to achieve the qualification.

Please Note:  Off the job training is on a residential basis.  Apprentices stay at the Ramada Hotel in the heart of Telford.  All travel, and, accommodation costs are covered by the employer

Vacancy address:

Lakeside Business Park,
Western Road
Portsmouth
Hampshire
PO6 3PQ