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Apprentice Rental Support Advisor – SHB Hire Ltd. Manchester

Apprentice Rental Support Advisor – SHB Hire Ltd. Manchester

Apprentice Rental Support Advisor – SHB Hire Ltd. Manchester

Vacancy description

SHB Hire Ltd believe that to be successful at work, you need to enjoy what you do and be rewarded for your efforts. SHB Hire Ltd will help you to play to your strengths and develop and build a career that you can be proud of.

Duties will include;

Working at one of our central hire management centres, you will be taking enquiries directly from customers.

  • Taking enquiries directly from customers
  • Booking hires
  • Sourcing vehicles
  • Liaising with depots
  • Managing availability
  • Dealing with enquiries and complaints
  • Using systems, equipment and technology to meet the needs of your customers
  • Using a range of questioning skills, including listening and responding in a way that builds rapport
  • Understanding the difference between internal and external customers
  • Knowing the internal policies and procedures
  • Understanding the different needs and priorities of your customers and the best way to manage their expectations
  • Understanding your role and responsibility
  • Knowing the targets and goals you need to deliver against

 

Upon successful completion of the apprenticeship, you will gain the Apprenticeship Customer Service Framework Level 3

About you

  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organisational skills
  • Good problem-solving skills
  • Able to follow instructions
  • Ability to work as part of a team
  • Ability to prioritise tasks
  • Willing to study
  • Able to work in a busy, fast moving environment

Ideally you would possess good grades in both English and mathematics, but this is not essential.  However, you must be literate and numerate

Training to be provided

With mentoring, support and monitoring whilst at work, combined with residential training at the Atcham Training Centre, you will gain the knowledge and skills required to achieve the qualification.

Please Note:  Off the job training is on a residential basis.  Apprentices stay at the International Hotel in the heart of Telford.  All travel, and, accommodation costs are covered by the employer

Vacancy address:

Flixton Road
Urmston
Manchester
Greater Manchester
M41 6JE