The main purpose of a retailer is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop, and the ability to process payments, for example, using a till.

Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, retailers enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.

The Parts retailer can deal with customers through a variety of different mediums, from face to face, to remote environments such as telephone, on-line and mail-order retail. Regardless of the type of products and services being sold, a wide representation of employers from across the retail industry have defined this standard and agreed that the knowledge, skills and behaviours that apprentices must have to do their job are the same.

Our Parts Retailer apprenticeship follows the level 2 Apprenticeship Standard; Retailer (ST0327)

The program duration is approximately 15 months and includes 3, 1-week training blocks at the Toyota Training Academy in Burnaston, Derbyshire and fortnightly one to one online sessions.

English & Maths will be embedded into the training blocks or delivered during additional blocks if required (dependant on prior achievement & initial assessment results). Apprentices are required to have achieved English & Maths at GCSE A-C or 4 & above, or Functional Skills Level 2 prior to being put forward for EPA.

To find out more about the knowledge, skills and behaviours required in this role please click here