Parts Diploma

As a company John Deere is renowned not just for its machinery, but also for its outstanding parts and service support. Your program teaches you how to manage John Deere’s sophisticated parts systems, run a profitable parts and service environment, merchandise goods effectively, and understand the value of John Deere products and the importance of selling on quality rather than on price.

The main purpose of a Parts assistant is to assist customers when they purchase products and services, which requires a good understanding of the stock being sold, the variety of ways customers can shop, and the ability to process payments, for example, using a till.

Staff must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Therefore, you must enjoy direct contact with a wide range of people and are motivated by completing a sale and knowing a customer is happy with their purchase.  Problem solving and investigation is also a key element to the role, and you need to be able to do this whilst also meeting the customer needs.

Our Parts program not only covers all the knowledge and skills required to complete the qualification, but also includes a fascinating equipment knowledge section.  This equips you with the knowledge and understanding to advise and inform customers correctly and accurately when dealing with their enquiries.  You will deal with customers through a variety of different mediums, from face to face, to remote environments such as telephone, on-line and mail-order retail.

The program duration is approximately 24 months and includes 8, 1-week block release training sessions, conducted at our purpose-built training facility in Saxondale and John Deere’s head office in Langar (both in Nottinghamshire), online training and support and review visits from your Learning & Development Advisor throughout your qualification.

To find out more about the program click here