Apprentice Customer Service Advisor – Steven Eagell Toyota – Watford

Big ambitions? Start with the right parts.

Good with people? Enjoy getting organised? Curious about cars?

Start building your future with a Parts Retailer Apprenticeship. You’ll gain practical experience, work towards a recognised qualification and learn from experienced colleagues who will support you along the way.

You don’t need to arrive knowing your brake pads from your spark plugs. What matters is your enthusiasm, willingness to learn and commitment to doing a great job.

A small part can make a big difference

The right part can get a repair finished, a customer back on the road and a busy workshop moving again.

As an Apprentice Parts Retailer, you’ll learn how to make that happen. From answering customer enquiries to checking stock and ordering parts, you’ll play a practical role in the team from the start.

Along the way, you’ll learn to:

• Help customers find the parts they need.
• Use computer systems to manage stock and process orders.
• Support workshop colleagues with parts enquiries.
• Build your confidence when speaking with trade and retail customers.
• Develop sales skills and spot opportunities to help customers.
• Keep things organised when the department gets busy.

Support to help you find your feet

Starting a career is a big step. You’ll have workplace mentoring, regular support and structured training to help you develop your skills and confidence.

Your apprenticeship includes:

• Hands-on experience alongside skilled professionals.
• Three residential training blocks.
• Fortnightly one-to-one training sessions.
• All travel and accommodation costs for residential training covered by your employer.

Successfully complete the programme and you’ll achieve the Level 2 Retailer apprenticeship standard.

Bring your attitude. Build your skills.

We’re looking for someone who is friendly, reliable and ready to get involved. You could be a great fit if you:

• Enjoy helping people and listening to what they need.
• Are comfortable using computers.
• Like solving problems and keeping things in order.
• Can follow instructions and work with others.
• Are willing to study and practise new skills.
• Enjoy a varied day in a busy environment.

The qualifications you’ll need

You’ll need GCSE Grade 4 or equivalent in both English and Mathematics.

A Grade 3 or equivalent in one subject only may be considered, depending on your other qualifications and previous experience.

Your first step could lead to a career you haven’t imagined yet. Apply today and start building it with us.

Vacancy address:

9 Ascot Road
Croxley Green
Watford
Hertfordshire
WD18 8AD